Our goal is for you to be completely satisfied with your purchase from AccuQuilt. If for any reason you are not satisfied, simply initiate your product return or exchange on returnable merchandise within 10 days from receipt of order to receive a full refund (less freight charges). The returned items must be in new and unused condition and in the original packaging. Returned shipping cost will be at the customer’s expense.

Returns and exchanges will also be allowed if initiated between 10 and 45 days from receipt of order, although they will be subject to a 10% restocking fee.

AccuQuilt GO! Products

If you are not satisfied with an AccuQuilt product and did not purchase it directly from AccuQuilt, please contact the retailer where the product was purchased.

How to Initiate a Return or Exchange.

A return authorization number (RA) is required for all returns. Please call AccuQuilt Customer Service at (02) 4337 3737 to obtain an RA number. Please have your invoice with you when you call.

All returns must have a Return Authorization number (RA #) clearly marked on the outside of the packaging. Returns will not be accepted without an RA number. Pack the item to be returned securely in the original carton. On the outside of the box, write the RA number and the appropriate address that was given to you by the Customer Service representative. Make sure that the package is fully sealed before shipping. We recommend that the item be shipped with a tracking number. We are not responsible for packages that are lost or damaged in transit.

Return your package to:

Unit 22 / 13 Gibbens Rd
West Gosford NSW 2250
RA #___________________

What do I do if my order is incomplete, incorrect or damaged?

If you order is incomplete, incorrect or damaged, please contact Customer Service.

Items NOT Eligible for Return or Refund

  • Digitally delivered items (e.g., downloaded embroidery designs and downloaded patterns) cannot be returned unless they are defective at the time of purchase and only for the same exact product. For non-defective downloaded product, AccuQuilt.com.au will not refund or exchange any purchase once the checkout process is completed. If you are experiencing technical difficulties, please contact us.

  • Clearance or discontinued merchandise (i.e., product no longer available in retail stores or AccuQuilt.com.au)