Warranty and Returns

GO! Cutters:

We promise your personal AccuQuilt GO! Fabric Cutter will be free from defects in material or workmanship when used as directed with our limited one-year warranty. If you experience a manufacturing defect within one year after purchase, AccuQuilt will repair or replace the cutter at no charge. Improper use, excessive wear, and tear caused by commercial use, and/or damage caused by the user will void the warranty. This warranty covers only the cutting unit — not mats or dies. To receive a replacement unit, return the cutter to the place you purchased it.

We may deny warranty coverage if the product is damaged from using an unauthorized part.

Returnable Items:

All returned items must be in new and unused condition and in the original packaging. Returned shipping cost will be at the customer’s expense.

Items NOT Eligible for Return or Refund
  • Digitally Delivered Items (e.g., downloaded embroidery designs and downloaded patterns) cannot be returned unless they are defective at the time of purchase and only for the same exact product. For non-defective downloaded product, AccuQuilt.com will not refund or exchange any purchase once the checkout process is completed.
  • Embroidery CDs, Mailed Patterns & Books
  • Clearance or Discontinued Merchandise (i.e., product no longer available in retail stores or AccuQuilt.com).

What do I do if my order is incomplete, incorrect, or damaged?

If your order is incomplete, incorrect or damaged, please contact Customer Service immediately on (02) 4337 3737 option 3 or contact us

Initiate a Return:

A return authorization number (RA) is required for all returns.

Please submit your return request by contacting Customer Service on (02) 4337 3737 option 3 or contact us to obtain an RA number. Please have your order number and the item number(s) readily available.

Please note – all items must be returned to their place of purchase. If you purchased from an independent dealer, your items must be returned there for replacement.

Pack and Ship a Return:

All returns must have a Return Authorization number (RA #) clearly marked on the outside of the packaging. Returns will not be accepted without an RA number.

Pack the item to be returned securely in the original carton. On the outside of the box, write the RA number and the appropriate address that was given to you by the Customer Service representative.

Make sure that the package is fully sealed before shipping. Please include inside the package all details as requested by the Customer Service representative.

We do not accept liability for items lost or stolen in the post, we recommend you return the parcel with a tracking number.

Return To Sender:

If you miss your delivery and your parcel comes back to us as a return to sender (RTS), we will be more than happy to arrange for your parcel to be reshipped. In most cases a reshipping fee will be applied to cover the cost of the parcel being reshipped, however in cases where an error has been made on our end, a fee will not be charged.

If an incorrect/incomplete address is provided and your order cannot be delivered as a result, this does not entitle you to a refund.